Shipping Policy

🚚 Shipping & Delivery Policy – Herb Jaan

 

Last Updated: [01 July 2025]

At Herb Jaan, we know how important it is to receive your order quickly, safely, and discreetly. That’s why we offer reliable delivery across Pakistan with full privacy and care.

📦 Discreet Packaging – Your Privacy is Our Priority

All Herb Jaan orders are packed in plain, unbranded packaging with no mention of product names or health-related information.

There will be:

  • ❌ No logos

  • ❌ No product descriptions

  • ❌ No brand name on the outside

Your privacy is 100% protected at every step.

🚚 Delivery Timeframes

We currently deliver all across Pakistan.

City/Region Estimated Delivery Time
Major Cities (Lahore, Karachi, Islamabad, etc.) 2–3 working days
Other Areas & Towns 3–5 working days
Remote or Rural Areas 4–6 working days

📦 Orders placed after 5 PM will be processed the next working day.

💸 Shipping Charges

  • Flat Rate Shipping: Rs. 200 (all over Pakistan)

  • Free Shipping: On orders above Rs. 3,000

We may offer free delivery promotions during special events or sales.

🕐 Order Processing Time

Orders are processed within 24 hours after payment confirmation.

You’ll receive:

  • A confirmation message on WhatsApp

  • Shipping updates if requested

  • Estimated arrival time

❓ Delays & Issues

Although we work with trusted courier partners, occasional delays can occur due to:

  • Weather or political events

  • Courier issues or strikes

  • Incomplete delivery information

Please ensure your contact number and address are accurate to avoid delivery issues.

If you haven’t received your order within 7 days, contact us at:

📧 herbjaanofficial@gmail.com
📱 WhatsApp: 0311 6583708

🚫 Areas We Do NOT Deliver To

We currently do not deliver outside Pakistan.
For international shipping requests, please contact us directly.