Shipping Policy
Shipping & Delivery Policy – Herb Jaan
Last Updated: 01 July 2025
At Herb Jaan, we know how important it is to receive your order quickly, safely, and discreetly. That’s why we offer reliable delivery across Pakistan with full privacy and care.
Discreet Packaging – Your Privacy is Our Priority
All Herb Jaan orders are packed in plain, unbranded packaging with no mention of product names or health-related information.
There will be:
- No logos
- No product descriptions
- No brand name on the outside
Your privacy is fully protected at every step.
Delivery Timeframes
We currently deliver all across Pakistan.
| City/Region | Estimated Delivery Time |
|---|---|
| Major Cities (Lahore, Karachi, Islamabad, etc.) | 2–5 working days |
| Other Areas & Towns | 3–5 working days |
| Remote or Rural Areas | 4–6 working days |
Orders placed after 5 PM will be processed the next working day.
Shipping Charges
- Flat Rate Shipping: Rs. 200 (all over Pakistan)
- Free Shipping: On orders above Rs. 2,000
We may offer free delivery promotions during special events or sales.
Order Processing Time
Orders are processed within 24 hours after payment confirmation.
You’ll receive:
- A confirmation message on WhatsApp
- Shipping updates if requested
- Estimated arrival time
Delays & Issues
Although we work with trusted courier partners, occasional delays can occur due to:
- Weather or political events
- Courier issues or strikes
- Incomplete delivery information
Please ensure your contact number and address are accurate to avoid delivery issues.
If you haven’t received your order within 7 days, contact us at:
Email: herbjaanofficial@gmail.com
WhatsApp: 0311 6583708
Areas We Do Not Deliver To
We currently do not deliver outside Pakistan.
For international shipping requests, please contact us directly.