Refund & Return Policy

 Refund & Return Policy – Herb Jaan

 

Last Updated: [01 july 2025]

At Herb Jaan, we take great pride in the quality and safety of our herbal products. Since our products are personal-use health items, we follow a strict no-return policy for hygiene and safety reasons.

However, we’re committed to your satisfaction and will assist you in case of any legitimate issue.

❌ No Returns or Exchanges

Due to the intimate and sensitive nature of our herbal medicine products, we do not accept returns or exchanges once a product has been shipped or opened — even if unused.

This is to ensure:

  • 🛡️ 100% product hygiene

  • 🔐 Full customer safety

  • 🤫 Discreet handling without risk of tampering

✅ Eligible Refund Cases

You may be eligible for a refund or replacement only if:

  • You received the wrong product

  • The item was damaged during shipping

  • Your order was never delivered after 10 working days

  • You were wrongly charged or paid but didn’t receive confirmation

📦 Important: You must report the issue within 48 hours of delivery with photo/video proof.

🚫 Non-Refundable Situations

We cannot offer a refund in the following cases:

  • You changed your mind after ordering

  • You are not satisfied with results (effectiveness varies person to person)

  • You entered an incorrect address or contact number

  • You refused to accept the parcel after shipping

💳 How Refunds Are Processed

If your case qualifies:

  • Refunds will be issued via bank transfer or EasyPaisa

  • Processing time: 3–5 working days after approval

  • We may also offer a product replacement instead of a cash refund in some cases

📩 How to Request a Refund

To file a refund or complaint, contact us on:

📧 herbjaanofficial@gmail.com
📱 WhatsApp: 0311 6583708

Please include:

  • Your full name

  • Order number

  • Clear photo/video evidence (if damaged/wrong item)

  • Short explanation of the issue

🤝 Our Commitment

We will always:

  • Handle every complaint professionally

  • Respect your privacy at every step

  • Strive to ensure your satisfaction with our service

Note: By placing an order with Herb Jaan, you agree to the terms of this Refund & Return Policy.