Privacy Policy

🛡️ Privacy Policy – Herb Jaan

 

Effective Date: [01 July 2025]

At Herb Jaan, your privacy is extremely important to us.
We are committed to protecting your personal information and ensuring a safe, secure, and discreet shopping experience.

By visiting our website and purchasing our herbal medicine products, you agree to the terms outlined in this Privacy Policy.

🔒 What Information We Collect

We may collect the following personal information when you interact with our store:

  • Your name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment details (processed securely through trusted third-party gateways)

  • WhatsApp number (if you contact us via chat)

We do not collect or store your payment information directly.

📦 How We Use Your Information

We only use your data to:

  • Process and deliver your order

  • Contact you about your purchase

  • Respond to your questions

  • Improve our store and services

  • Send you exclusive offers (only if you subscribe)

We never spam. We never sell or rent your information to anyone.

📬 Communications

We may contact you via:

  • WhatsApp

  • Email

  • SMS (only if relevant to your order)

You can opt out of marketing messages anytime by replying "STOP" or contacting us.

🔐 How Your Data Is Protected

We take your privacy seriously:

  • All customer data is stored securely

  • Our website uses SSL encryption (look for the 🔒 icon)

  • Payments are processed securely through Shopify or trusted payment gateways

🤫 Discreet Packaging & Delivery

We understand the sensitive nature of our products. All orders are packed and delivered in plain, unbranded packaging to ensure full discretion.

Your name, product type, or purpose is never revealed on the outside of any package.

🧾 Cookies & Tracking

We may use cookies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyze website performance

You can disable cookies in your browser settings if you prefer.

📤 Sharing Your Data

We only share your data with:

  • Courier services (for delivery purposes only)

  • Payment gateways (to process transactions securely)

  • No third parties for marketing or advertising

📅 Data Retention

We retain your information for as long as needed to:

  • Fulfill your orders

  • Provide customer service

  • Comply with legal obligations

👶 Age Restriction

Our products and website are intended for users 18 years and older. We do not knowingly collect data from minors.

✉️ Contact Us

If you have any questions about this policy or how your data is used, feel free to contact us:

📧 Email: herbjaanofficial@gmail.com
📱 WhatsApp: 0311 6583708

🔁 Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with the updated date at the top.