Privacy Policy
Privacy Policy – Herb Jaan
Effective Date: 01 July 2025
At Herb Jaan, your privacy is extremely important to us.
We are committed to protecting your personal information and ensuring a safe, secure, and discreet shopping experience.
By visiting our website and purchasing our herbal medicine products, you agree to the terms outlined in this Privacy Policy.
What Information We Collect
We may collect the following personal information when you interact with our store:
- Your name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed securely through trusted third-party gateways)
- WhatsApp number (if you contact us via chat)
We do not collect or store your payment information directly.
How We Use Your Information
We only use your data to:
- Process and deliver your order
- Contact you about your purchase
- Respond to your questions
- Improve our store and services
- Send you exclusive offers (only if you subscribe)
We never spam. We never sell or rent your information to anyone.
Communications
We may contact you via:
- SMS (only if relevant to your order)
You can opt out of marketing messages anytime by replying "STOP" or contacting us.
How Your Data Is Protected
We take your privacy seriously:
- All customer data is stored securely
- Our website uses SSL encryption
- Payments are processed securely through Shopify or trusted payment gateways
Discreet Packaging & Delivery
We understand the sensitive nature of our products. All orders are packed and delivered in plain, unbranded packaging to ensure full discretion.
Your name, product type, or purpose is never revealed on the outside of any package.
Cookies & Tracking
We may use cookies to:
- Improve your browsing experience
- Remember your preferences
- Analyze website performance
You can disable cookies in your browser settings if you prefer.
Sharing Your Data
We only share your data with:
- Courier services (for delivery purposes only)
- Payment gateways (to process transactions securely)
We do not share your data with any third parties for marketing or advertising.
Data Retention
We retain your information for as long as needed to:
- Fulfill your orders
- Provide customer service
- Comply with legal obligations
Age Restriction
Our products and website are intended for users 18 years and older. We do not knowingly collect data from minors.
Contact Us
If you have any questions about this policy or how your data is used, feel free to contact us:
Email: herbjaanofficial@gmail.com
WhatsApp: 0311 6583708
Changes to This Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with the updated date at the top.